Whether you have questions about your service or would like to add or change services, we are available to help you.
Looking to make the switch to Xplore or have questions about our Internet, Home Phone or Wi-Fi services?
Give our friendly sales team a call today at 1-877-605-3106.
Would you prefer we call you? If so, fill out the form below with your information and a member of our sales team will be in touch within 24 hours to answer all your questions. Your queries matter to us!
Can’t find the solution or information you are looking for? Reach out to our Canadian Customer Support team at 1-866-841-6001 and one of our experts will answer your call 24/7/365 days of the year! We will help you get the answers you need. You can also fill out the form below and we will get back to you. If you prefer to connect via email, send us a note at support@xplore.ca and we will be in touch as soon as possible to answer your question.
Looking to send us something by mail, or to reach one of our other departments? Check out our other contact details below.
Mon to Fri 7 am to 11 pm ET
Weekends 8 am to 11 pm ET
*Holiday hours may vary
Available 24/7/365
Career inquiries: careers@xplore.ca
Inquiries from the news media: media.inquiries@xplore.ca
Indrani Ray, Director, Corporate Communications: indrani.ray@xplore.ca
At Xplore, we're committed to ensuring our services are accessible to all customers. Whether you need accessible contact methods, documentation in alternate formats, or information on our Accessibility Policy, you can reach out using the following methods:
Phone: Call us at at 1-866-841-6001.
Web to Case: Using MyXplore, please access our “Web to Case” feature located under the “Cases” tab. If you don’t have your MyXplore login information, please contact us by email or phone relay service for assistance.
Chat with Us: Connect with our support agents.
Online Support Form: Use our web form and select "Other" under contact reason.
Your feedback about the accessibility of our products or services is crucial to us. All feedback is directed to the Vice-President, Customer Care. We acknowledge the receipt of any feedback received, unless it is anonymous. Any information (including personal information) received through the feedback process remains confidential.
To provide feedback:
If you need this information in an alternate format, please reach out through any of the contact methods mentioned.
Xplore’s web site is regularly reviewed for conformance with Level AA standards that are set out in the WCAG.
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
If you have a complaint or dispute about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with Xplore. Please reach out to Customer Care team at 1-866-841-6001 or support@xplore.ca.
If you have done so and have been unable to reach a satisfactory resolution, the CCTS ombudsman may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Keep up to date with all the exciting projects happening at Xplore as we continue to expand our network’s reach and build partnerships with existing broadband infrastructure companies and governing bodies.
Xplore is devoted to connecting rural Canadians who live in remote areas with an online experience comparable to what can be found in Canada’s biggest cities. Through our dedication to coverage improvements and enhancements to the speed and reliability of our networks, Xplore is now an industry leader in high-speed Internet in rural regions.
If you are ready to go faster, check out the Internet and home phone packages available in your area. Xplore offers a variety of options to choose from so that you can customize your connectivity needs all to a price you can afford.
Already an Xplore customer? Sign in now to check availability in your area.